Delivery Policy

General

Halcyon Drives standard delivery service is 5 – 7 working days. Next working day delivery is available on most products. Please contact the sales office directly on 0113 2361509, to discuss your delivery options.

Please note that “working day” refers to Monday – Friday and exclude weekends and bank holidays. Delivery for orders placed over the weekend will commence from the first working day thereafter.

The standard delivery service (FREE) is the default delivery option selected. Other chargeable options available are selectable during checkout.

The FREE delivery option is subject to review, and may be stopped at any time without notice.

Halcyon Drives will aim to deliver the product in accordance with the delivery dates specified, but delivery times are approximate only and Halcyon Drives shall not be liable for the consequences of any delay in delivery. Time for delivery shall not be of the essence.

At the time of receiving the order, should Halcyon Drives be aware of any possible reason for a delay in delivery of the goods then the customer will be contacted immediately to discuss possible options i.e.

  • Alternative delivery date and/or service.
  • Alternative/equivalent replacement product.
  • Full refund if we are not able to meet your delivery needs

If any delivery has not been made within the specified delivery time, then subject to the customer informing Halcyon Drives of the delay, Halcyon Drives will ascertain if the order has been delivered and inform the customer of the current delivery status or new expected delivery time. If a revised delivery time is not acceptable, Halcyon Drives may, at its discretion, offer an alternative delivery option. Halcyon Drives may, again at its discretion, refund the delivery charge for premium service (no refund option for FREE delivery available).

Free Delivery Terms & Conditions

The free delivery option is only available on our standard 5 – 7 working day delivery option.

Qualifying products eligible for the discounted free delivery option are indicated by the free delivery icon adjacent to the product.

Free delivery option applies to the whole UK only and excludes any other delivery additions (e.g. specified time deliveries etc.). 

Please call our sales team on 0113 2361509 if you need or would like to discuss other delivery options not shown.

Nextday Delivery

Next day delivery is available on orders meeting the following criteria…

  • The order is placed before 3:00pm with all necessary account/security checks.
  • The product items ordered are in stock and available for delivery at the time of order.
  • Payment transactions have been completed and cleared in full for the total order.

Nextday delivery is available to the UK mainland only and some postcode restrictions will apply. Please call our sales team on 0113 2361509 for a list of restricted postcode and/or to discuss alternative delivery options.

Applies to next “working day” delivery only, excludes weekends and bank holidays.